Roxonic Support & Service Center
Access technical support for our software platforms, license assistance for our proprietary products, and general customer inquiries.
Dedicated Support Matrix
Our support infrastructure is organized across four specialized service tiers to ensure rapid, knowledgeable resolution.
Figure: The Roxonic multi-tier support matrix categorized by service domain.
Platform & Integration Issues
If you are experiencing unexpected behavior, API authentication issues, or portal access interruptions on any Roxonic-managed system, email our engineering desk:
Typical response time for critical issues: Under 4 business hours.
Accounts & Subscriptions
For billing questions, official GST invoices, subscription renewals for GymCMS or Minlap, or contract amendments, reach our finance office:
Phone assistance: +91 9430708079 (Mon–Fri, 9am–6pm IST)
Have an Urgent Support Requirement?
Our support and engineering teams are ready to assist your organization.